100% satisfaction guarantee. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days of receipt and we will issue a full refund (excluding a $5 delivery charge), or exchange the item for a different size/color, if preferred. The socks must be unworn with labels and packaging still intact.
If you are one of the unlucky few that need to send your order back, you unfortunately must cover the return shipping charges. We will deduct $5 from your refund amount to cover the original free shipping we provided. As soon as we receive your return, we will exchange your socks or give you a full refund, depending on your wish. We do not take responsibility for any of our striped socks lost during your return shipping. Please contact us prior to sending your kellan socks back.
Contact Us and state 'Refund' along with your order number in the subject field. Please also make note of which striped kellan socks you wish to return/exchange and the reason for the return in the message. We want to know where we went wrong so we can serve you better. Please wait for our response to process the refund, then send all refunded socks to our US warehouse:
Kellan apparel, LLC
2200 Military Rd
Tonawanda, NY 14150-6006
If you do not contact us before returning the socks, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.