FAQ


FREE SHIPPING

FREE Shipping for all US and Canadian orders! No minimum order value or coupon codes required, no tricks. Simply add your items to your cart and select FREE Shipping on the 2nd checkout page. All orders are shipped next day from our warehouse in New York, USA.

*EU and AUS shoppers: Sorry, free shipping does not currently apply. We are working hard on setting up shop in the EU/AUS to offer you the same promotion. Stay tuned.

SHIPPING RATES

USA: FREE
Canada: FREE
Australia: $10, all states
Europe: $10, currently only ship to UK, Ireland, France, Germany, Sweden, Denmark, Netherlands & Switzerland

DELIVERY TIMES

USA: 5-10 business days
Canada: 5-10 business days
Australia: 7-14 business days
Europe: 7-14 business days

kellan strives to ensure you receive your socks as swiftly as possible. Please keep in mind the delivery times above are estimates and may vary depending on your exact location and seasonality.

TRACKING NUMBER & DELIVERY METHOD
All kellan socks are shipped via USPS from our warehouse in New York, USA. Orders are packed and shipped within 1 business day of you placing your order. You will receive a confirmation email once your order has been dispatched which includes your unique USPS tracking number. 

Already got a tracking number for your order? CLICK HERE to track your kellan socks.



KELLAN SOCKS RETURN POLICY

100% satisfaction guarantee. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 14 days of receipt and we will issue a full refund (excluding a $5 delivery charge), or exchange the item for a different size/color, if preferred. The socks must be unworn with labels and packaging still intact.

If you are one of the unlucky few that need to send your order back, you unfortunately must cover the return shipping charges. We will deduct $5 from your refund amount to cover the original free shipping we provided. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish. We do not take responsibility for any of our colorful socks lost during your return shipping. Please contact us before sending back your kellan socks.

HOW TO EXCHANGE OR RETURN KELLAN SOCKS

Contact Us and state 'Refund' along with your order number in the subject field. Please also make note of which striped kellan socks you wish to return/exchange and the reason for the return in the message. We want to know where we went wrong so we can serve you better. Please wait for our response to process the refund, then send all refunded socks to our US warehouse:

Kellan apparel, LLC
2200 Military Rd
Tonawanda, NY 14150-6006
USA

If you do not contact us before returning the socks, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.


PAYMENT OPTIONS

There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.

SECURITY

kellanapparel.com is secured by a PCI compliant shopping cart and hosting solution from Shopify. Credit Card and order data is encrypted and secure. kellanapparel.com is Level 1 PCI compliant and uses 128 bit SSL certificates to keep order details secure. The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). kellanapparel.com does not rent, trade, or share personal information with third parties.

YOUR KELLAN SOCKS ORDER

Your order will be processed within one working day after it has been placed. After your order has been placed, you will receive a confirmation email including purchase and shipping details. Once your order has been packaged and shipped, you will receive a second email confirming your shipment and tracking code. We always ship via USPS and we always provide a tracking code in the second email. Please keep a copy of your receipt for your personal records in case you need to exchange or return any of your kellan socks.

PRICES, CUSTOMS & CURRENCY

The prices you see specified next to all our kellan socks are stated in USD. They exclude eventual taxes, which are calculated and added at checkout.

Our socks are distributed from our warehouse in New York, USA. We do not take responsibility for custom charges outside of the USA and Canada.

International shoppers: kellan is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country's currency.



KELLAN APPAREL SOCK QUALITY

Our philosophy in quality was simple: provide the best quality socks so they withstand each wash. kellan decided to have our striped socks manufactured in Turkey as they are holding it down as the industry's quality leaders. kellan apparel socks are made with the highest quality combed cotton we could find. Each sock is made from 80% cotton, 17% polyamide and 3% elastane. All kellan apparel socks have a double cushioned sole for luxurious comfort and to also help reduce natural wear & tear. Furthermore, every sock is pre-washed in an anti-bacterial wash which adds extra softness and the freshest smell! No kidding. Sniff your kellan socks when you receive them, you will smell the goodness.

HOW TO WASH YOUR KELLAN SOCKS

All kellan socks can be machine-washed without risk of color fading. Washing is simple. We recommend a washing temperature of 40°C or 104°F. Of course you should avoid bleaching or ironing your socks. Don't forget to think of the environment. Skip the tumble dryer and opt for the classic hang dry... plus by doing this, your socks will last even longer!



FIND THE RIGHT SIZE OF WOMEN'S OR MEN'S KELLAN SOCKS

We simply offer two sizes: S/M & M/L. All kellan apparel socks are unisex, socks for both men and women. Our sizes are also broken out for males and females. Do check the size chart below prior to purchase to ensure you get the best toe snuggle:



We are always looking for fresh faces for the kellan brand name. Remember, WE ARE YOU. The entire kellan brand is User Generated Content (USG). We not only specialize in socks, but we also specialize in providing pro-am rider's a personal platform to share their talents with the rest of the world. Every snowboarder, skateboarder, or surfer dreams of having their talent noticed and more importantly, respected. We are your outlet. That's why we got into this business in the first place.

Send us your branding ideas in the form of photos, videos, or artwork and we will post it on our website and social media pages. You become the face of the kellan brand. If we use your artwork, you will be handsomely rewarded with free colorful socks and proper accolades. To submit your photos, videos or artwork, please email them to contact@kellanapparel.com.



What are the shipping charges for your colorful socks?

Shipping is FREE for all US and Canadian orders! No minimum order value or coupon codes required, no tricks. Simply add your items to your cart and select FREE Shipping on the 2nd checkout page. All orders are shipped from our warehouse in New York, USA. For European and Australia customers, a flat rate of $10 will be charged for international, next-day shipping.

Can I return or exchange the socks that I have ordered?

Yes, of course! Within 14 days of receiving the unisex socks, you may return them for a full refund or exchange them for another pair as long as they are unused, with labels and packaging still intact. Here you can read more about our returns and exchanges.

How do I return or exchange kellan socks?

Contact us and state 'Refund' and your order number in the subject line. Then please indicate which socks you wish to return and the reason for the return (it helps us to make our socks better). Then we will contact you with the proper instructions. Please wait until we contact you before sending your socks back to us, we need to document the return/exchange. Click here to see our return policy.

What is the delivery time for your socks?

We do our very best to ensure that you receive your socks as fast as possible.

USA: 5-10 business days
Canada: 5-10 business days
Australia: 7-14 business days
Europe: 7-14 business days

All kellan socks are shipped with United States Postal Service and are shipped from our warehouse in New York, USA. We always provide a tracking number for every order.

How do you ship your socks?
All kellan socks are shipped via USPS from our warehouse in New York, USA. Orders are packed and shipped within 1 business day of you placing your order. You will receive a confirmation email once your order has been dispatched which includes your unique USPS tracking number. Already got a tracking number for your kellan socks order? Click here to see your delivery status.

How do I track my sock order? 
You will receive a confirmation email once your order has been dispatched which includes your unique USPS tracking number. Already got a tracking number for your order? Click here to track your kellan socks.

How do I pay for my socks?

There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal.

Are all the socks on the website in stock?

Yes, they are all currently in stock. All of our current collections of striped socks are displayed on the website. If a pair is out of stock, this will be clearly stated.

What is the quality of your socks? How should I wash them?

We work hard to ensure that our socks are of the highest quality possible. All of our socks, excluding Ninja Turtle, are made from high quality combed cotton, polyamide and elastane. All our unisex socks have a double cushioned sole for extra comfort and to help reduce wear & tear. Ninja Turtle socks are made from hemp, recycled yarn, polyamide, and elastane. Ninja Turtle socks do not have a double cushioned sole.

All socks can be machine-washed without risk of color fading. Washing is simple. We recommend a temperature of 40°C or 104°F. Of course you should avoid bleaching or ironing your colorful socks.

What happens if I get damaged or wrongly packaged kellan socks?

Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct our mistake. You will be provided with new kellan socks or a refund, depending on your wish. Please contact us before returning any socks so we can understand where we made a mistake. Your corrected package will be dispatched once we receive your return.

If you can’t find the answer to your question in the kellan FAQ, you are more than welcome to get in touch with us! To do so, please click 
here.

How Do I Get My Photos/Videos/Artwork on kellan?

For photos, simply send your originals to contact@kellanapparel.com. Be sure to include the photographer's name, models names, and location (city or country) along with a short bio or story behind the inspiration of the photo. We accept .JPEG and Instagram photos.

For videos, record your videos and do your editing. Be creative. Surf, skate, snowboard, party, play music or whatever it is you love to do. Make sure to include all the names of everyone involved in order of their appearance. Be sure to also include the track title/credits accompanying the video. Finally, you should add one of the four 'kellan teaser' videos at the beginning of your video as the intro. This 10 second teaser can be downloaded from our Facebook page under the 'Submit Videos/Photos' tab. You can then email us your submission (.MOV file) to contact@kellanapparel.com, or just post the YouTube/Video link on our Facebook page for all to see.